Poulin Auto Sales screwed me over BIG TIME. They rushed the sale, were way over priced, the fees were insane and when we finally settled on a price, they wouldn't let me see the under carriage of the car and because I needed a car quickly, they got away with it. I drove away with a car that was severely damaged (auto body & 3 bent rims) and not reported to it's title or Carfax. OH and when I called to give them a chance to fix the 3 bent rims they sold it to me with (and pumped it to 50PSI to try and hide it) they wouldn't even give me the time of day. Now, I'm upside down financially on the car because it's not worth much with all of it's damage. I've learned from this and will NEVER buy from them again and will continue to spread the word about their terrible ways.
First experience wasn’t too bad. Worked with Charay. Was NOT given the option to finance through my own bank. They ran way more credit checks then necessary, which HURTS your credit score. They weren’t getting back to us so we went through our bank and another used dealer. That caught their attention and we got a response of “we have a new financier so we could have made it work”. Bull. We came back to try again later on as we decided we needed a van. Worked with Charay AGAIN. This time credit was run for NO reason as they demanded I go through my own bank. They promised to pay off my current loan to take my vehicle as a trade towards a new one. Got our hopes up on a van without confirming guarantee of purchase (which should never be done). Then when my bank looked over my papers, they were trying to offer $6800 towards my car instead of the full $7300. Luckily my bank caught that and questioned. They then agree to pay the full $7300 of my loan to trade my vehicle. Now they decide the van is $14,000 because they think they can sneak the price of my loan in with all their other over priced fees (roll over loan to new rig). Keep in mind this same van newer and in better condition with less miles was maybe $10,000 at other places. Was not ok with that. Why would I trade my vehicle in only to have to keep paying for it on a new loan on a new car. If you are paying off my loan so you can take my car as trade I should not be paying for the vehicle as I no longer own in. $7300 should get knocked off the price of the new vehicle. They refused to negotiate price whereas other places were willing to drop down $1,000 plus. Luckily my bank saved me from this scam. No communication yet again. After 2 weeks of promised calls, I demanded I’d go elsewhere. Save yourself the trouble. It took two days to get into my current vehicle elsewhere. No reason it should take over 2 weeks there. Literally just a bunch of scam artists with vehicles that shouldn’t be on the road because they lie and cover the issues up.
Just got my second vehicle from poulin.awesome atmosphere.charay carlos and Stephanie (hope I spelt her name right) definitely worked hard for me and got me into what I wanted.and for that I will be getting a third purchase from them in the future.must call charay today she is great!
While I am VERY appreciative of the hard work that all staff put in to getting me a car, I am very disappointed and somewhat annoyed at the organization and communication skills of said employees. When they want something from you, they will call incessantly to get it, when you need something from them, not so much. I purchased a car in the beginning of May and today (June 22, 2017), I continue to not be able to register it because I don't have the correct paperwork or the sales tax (I'm from NY). I was told it would be mailed and I would receive a tracking number. I have sent emails, called and sent text messages to ensure that it had in fact been mailed and I have heard nothing back from them. My interstate license plate has run out and I cannot drive the car legally...this is a huge problem for me. So, again... great staff- personable, determined, hardworking... but, communication skills and organization are a must and it's just not there...
Bought a used car off of them in February, not even 4 hours later the check engine light comes on for clyinder 4 misfire. Now just did a oil change and have metal shaving all over the filter! So lucky I didn't have my kids when the car engine blows I stopped driving it. Have called and told them but they say nothing they can do sold as is. Bs I got a lemon from them!
Poulin Auto Sales is a US Car Dealer based in Barre, New Hampshire. Poulin Auto Sales is located at 473 E Barre Rd, Barre, VT 05641, USA.
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